Terms of Service

Welcome to Mamta Jewelers. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Mamta Jewelers

Mamta Jewelers operates this website to showcase and sell jewellery and related products online. Throughout this website, the terms “Mamta Jewelers,” “we,” “us,” and “our” refer to Mamta Jewelers.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide while placing an order is accurate and complete.
  • You will use the website only for lawful purposes.

3. Products & Product Information

We make reasonable efforts to ensure that product images, descriptions, colours, sizes, and other information displayed on our website are accurate.

However:

  • Actual colours may vary slightly depending on your device or screen settings.
  • Handmade or jewellery products may have minor variations in appearance.
  • Product dimensions and weights may have minor variations.
  • Availability of products may change without prior notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, Mamta Jewelers reserves the right to cancel the affected order and refund any payment already made.

Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect product pricing
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions
  • Technical or payment errors

If we cancel an order for which payment has already been received, the applicable amount will be refunded.

6. Payment

We may provide multiple payment methods, including:

  • Credit/debit cards
  • UPI
  • Net banking
  • Wallets
  • Other payment methods made available at checkout

Payments may be processed through third-party payment service providers. Mamta Jewelers does not store complete card or banking credentials on its website unless expressly stated.

7. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer at checkout.

Estimated delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Courier/service provider
  • Public holidays
  • Weather conditions
  • Operational delays
  • Circumstances beyond our control

A delivery estimate is not a guaranteed delivery date.

Customers are responsible for providing a correct and complete shipping address and contact information.

8. Order Cancellation

Customers may request cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, please contact Mamta Jewelers as soon as possible using the contact details provided on our website.

9. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products may be required to meet certain conditions for return or exchange, including:

  • The product must be unused.
  • The product must be in its original condition.
  • Original packaging, tags, certificates, or accessories must be retained where applicable.
  • The product must not show signs of damage, alteration, or misuse.

Certain products may be non-returnable due to their nature.

Please review our Return & Refund Policy before making a purchase.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the specified period mentioned in our Return & Refund Policy.

We may request:

  • Order number
  • Photographs or videos of the package
  • Photographs of the product
  • Unboxing video
  • Shipping label or other relevant information

This information may be required to investigate the issue and process an appropriate resolution.

11. Jewellery Care

Customers are responsible for taking reasonable care of their jewellery after delivery.

Exposure to:

  • Perfume
  • Cosmetics
  • Water
  • Sweat
  • Chemicals
  • Moisture
  • Abrasive materials

may affect the appearance or finish of jewellery.

Normal wear and tear, scratches, discolouration caused by improper care, or damage caused after delivery may not qualify as a manufacturing defect.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Product descriptions
  • Graphics
  • Videos
  • Website design
  • Text
  • Illustrations

is owned by or licensed to Mamta Jewelers and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

13. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to the website or its systems.
  • Upload malicious code or harmful software.
  • Interfere with website functionality.
  • Use automated systems to scrape or copy website content without permission.
  • Provide false or misleading information.
  • Attempt to conduct fraudulent transactions.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, or other service providers.

Their services may be governed by their own terms and privacy policies.

Mamta Jewelers is not responsible for the independent policies or practices of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, Mamta Jewelers will not be responsible for losses arising from circumstances beyond our reasonable control, including:

  • Courier delays
  • Natural disasters
  • Internet or technical failures
  • Payment gateway failures
  • Government restrictions
  • Strikes or disruptions
  • Unauthorised access caused by circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

16. Fraud Prevention

Mamta Jewelers reserves the right to verify orders and customer information and to cancel transactions where we reasonably suspect fraud, misuse, unauthorised payment, or other unlawful activity.

We may cooperate with relevant authorities where required by law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

18. Changes to These Terms

Mamta Jewelers may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Mamta Jewelers, subject to applicable law.